Returns & exchanges

What we can accept

• Unworn and unwashed items in their original condition.
• Tags and hygiene liners still attached.
• Items that are not marked as final sale at the time of purchase.

How to return

• Email hello@movewithao.com with your order number and the items you'd like to return.
• We'll send you return instructions and a returns label.
• Repack the items securely and drop the parcel off.

Exchanges

The quickest way to swap a size or colour is to place a new order and return the original item for a refund. This way your replacement is reserved straight away.

Refunds

Refunds are issued to the original payment method once your return has been received and checked, usually within 5 to 10 working days. Original delivery charges are refunded only where the whole order is returned within the statutory cancellation period.

Faulty items

If something arrives damaged or develops a fault, contact us with photographs and your order number. Your statutory rights are not affected by this policy.

Active Origins is a trading name of Stone & Watson Ltd, registered in England & Wales.