AO endeavours to protect your personal privacy. This Privacy Policy addresses how AO uses the personal data that is collected from you when you use our website.

WHAT DATA DO WE COLLECT?

Personal Identification Information including; name, address, phone number and email address. Other information relevant to providing goods and services.

HOW DO WE COLLECT THIS DATA?

AO collects this personally identifiable information only when this is provided to us on our website. We collect data and process data when you:

Register online and create an account or place an order for any of our products. Voluntarily complete a customer survey or provide feedback on live chat or via email. When you voluntarily opt in to receive our marketing emails about our products and services. Use or view our website via your browser’s cookies. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

WHAT DO WE DO WITH YOUR INFORMATION?

AO collects this data in order to improve our products and services to you. This will help us to better:

Manage your order account, process and fulfil your orders and send emails confirming order status and shipment. With your permission, we may communicate with you via email regarding special offers, new releases and other updates regarding our products and services. When our Company processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

HOW DO YOU GET MY CONSENT?

When you provide us with personally identifiable information to place an order, complete a transaction, verify your credit card, arrange for a delivery or return a purchase, we imply that you consent to us collecting this data for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at xxxxxxxxxxxxxx

AO 537, Salisbury House Finsbury Circus London Wall London UK EC2M 5SQ

Users in certain regions have additional privacy rights and may visit our preference centre at any time to update their consent choices by clicking the Manage Preferences button below:

Cookies Settings

HOW WE MAY SHARE YOUR INFORMATION

AO may disclose personally identifiable information with service providers, subcontractors, and business partners who have been held to provide services to us. This is only to the extent necessary to allow third parties to perform the services they provide to us. These include:

Order processing and fulfilment, warehousing, delivery, and returns. Payment processing services, fraud protection, and credit risk evaluation. This service is PCI compliant.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

MARKETING

With your permission, AO would like to send you information about our products and services that we think you might like. If you have voluntarily agreed to receive marketing, you can always opt out later. You have the right to withdraw at any time from AO contacting you for marketing purposes.

SECURITY

The security and protection of your personal information is very important to us at AO and we ensure that this information is handled carefully. We take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) to protect the security of payment information, and personal information is stored with AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and strive to implement additional, generally accepted industry standards to protect your personally identifiable information.

THIRD-PARTY SERVICES

Our site may also contain links to third-party websites for the purpose of products, services, or information that may be of interest. The third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. When you click on links on our store, they may direct you away from our site.

Any information you disclose on a third-party service provider such as payment gateways and other payment transaction processors has its own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Once you leave our website and are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites.

It is your obligation to review the privacy policies and statements of other websites and third parties. Google Analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

 

WHAT ARE COOKIES?

A cookie is a small file which asks permission to be placed on your computer’s hard drive to collect standard internet information and gather visitor behaviour information. When you visit our site, we may collect information from you based on your permission. For further information, please visit allaboutcookies.org.

HOW DO WE USE COOKIES?

We use cookies in a range of ways to help us improve your experience on our website, including:

Understanding how you use our website through traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. AO keeps this under regular review and any changes or clarifications will take effect immediately upon our website. This privacy policy was last updated on 06 November 2019.

KLARNA

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at xxxxxxxxxxxxxxxxxxor by mail at:

AO [Re: Privacy Compliance Officer] 150, Ashley Road, Altrincham, Manchester,WA15 9SA

We will endeavour to respond to any of your questions or resolve any concerns.