How do I exchange an item for a different size or style?
If you're looking to exchange an item for a different size or style, we have made the process simple and convenient for you. Simply follow these steps:
- Access our online return portal.
- Follow the instructions to grab a pre-paid return label.
- Select the desired exchange item and size directly in the portal. You can choose any available item that better suits your needs.
- Once you have shipped back the original item, we will automatically send you the exchange requested.
Exchanges are shipped globally free of charge. If you need assistance in selecting an alternative style or have any sizing questions, we are always here to help. Our fabrics range in compression and texture, ensuring that you find the perfect fit for your activity.
Quality Guarantee
Our apparel is built to handle even the toughest workouts. Not holding up? We've got you covered.
Get in touch with us here, including your order number and a photo of the issue. If you’ve received the wrong item, let us know your order number and what was sent.
For any faulty, damaged, or incorrect items, we’ll make sure you’re reimbursed for any customs or duty fees. Replacement orders are shipped free of charge, with all duties and taxes covered.
How long will it take to process my return/exchange?
Please allow 7-10 working days for your parcel to be consolidated and returned to our distribution centre. Once we receive your item(s), a quality check will be conducted before your refund is processed.
For exchanges or store credit, the process moves faster once your package is dropped off at the designated location.
During peak sale periods, returns may take longer to process. If you have any questions about your return, feel free to contact us here.
Can I return or exchange my item?
30-Day Satisfaction Guarantee
We want you to love your LNDR purchase! That’s why we offer 30 days to return or exchange any unworn item—even discounted pieces, those from the Sale collection, or under the 30-Day Sweat Test.
UK
Returns and exchanges are free. A pre-paid shipping label will be provided via our Return Portal, and you can find your nearest drop-off location here.
European Union
Returns and exchanges are free, with a pre-paid shipping label available through our Return Portal.
International
Return shipping is generally at your expense unless the item is faulty. However, if you choose an exchange, we’ll ship your new item free of charge. You’ll receive a blank label with our return address, but you’ll need to arrange and cover the shipping cost with a local carrier. We recommend using a tracked service for peace of mind. Start your return request via our Return Portal for full instructions.
Refunds apply to the cost of the product(s) only and exclude shipping, duties, and taxes.
How to start my refund/exchange process?
1. Go to our Return Portal and enter your order number and the email you used to place the order. Your order number (e.g. ROW12345 ) will be in your order confirmation email.
2. Choose the items you're returning and the reason.
3. Select if you want an exchange or a refund.
4. For exchanges, pick a new size or a similar item, and we'll ship it free worldwide as soon as you drop off your return.
5. For refunds, choosing Store Credit gets you an extra bonus to use on our website. We'll send your Store Credit as an e-gift card, use it whenever you like.
6. Select a carrier (if applicable) and confirm your return.
7. We'll email you a QR code or shipping label*. Take a picture of the QR code to keep it handy.
8. Pack your items using the reusable LNDR packaging with all original LNDR tags still attached.
*Forinternational returns, you will get a blank shipping label by email with our return address. Please buy your own shipping label from the local post office and include the LNDR blank shipping label inside your package. We recommend using a tracked service to have visibility on your return
How do I send my return back to you?
We make returns simple by offering drop-off service options through local carriers. Once you select the items you'd like to return or exchange in our returns portal, it will guide you through the process and show you the closest drop-off points after creating your shipping label.
In some locations, you might have the option to choose a printer-free return (using a QR code). Otherwise, you’ll need to print the label before dropping off your parcel with your local carrier.
Here’s how it works, depending on your location:
UK Customers: You can choose either a pre-paid QR code or a pre-paid shipping label.
EU Customers: A pre-paid shipping label will need to be printed.
All Other Locations: We’ll provide a blank label with our shipping address. You’ll need to arrange the return shipping and cover the costs.
The returns portal will guide you every step of the way to ensure a smooth process!
